FAQ

Frequently Asked Questions

What currency are your prices in?
Our prices are given in Canadian dollars. If you are in a different county, your credit card company will convert your purchase to your local currency.

What payment methods to you accept?
Our on-line payment and in-person method is Square. Local pick up can be arranged.

Do you have a physical store location?
We do not have a store that you can visit. We do attend many conventions between April and October, and would love to meet you in person at one of them. For an up-to-date list of conventions we will be attending please check our conventions page.

What are your shipping costs?
Canadian orders ship for a flat rate of $12.00 + GST, or free for orders over $75.
Continental USA orders ship for a flat rate of $20.00 + GST.
Sorry, we do not ship internationally at this time.

Are there any Customs fees?
Customers within Canada are not subject to Customs fees. Customers outside of Canada may be charged fees (taxes, duties, processing or brokerage fees, etc) upon delivery. Any of these fees are NOT included in our shipping charges. We will not refund shipping or the cost of the order if you refuse to pay any customs fees on attempted delivery. For information on your country’s fees please contact your local customs office, who can provide information on if any fees would apply.

How and when will my order ship?
We ship orders Monday through Friday. We normally ship within 1-2 business days. If there is some kind of delay we will contact you asap. We ship our packages Expedited Ground shipping via Canada Post or FedEx. If you would like faster service contact us for additional fee costs. Delivery times may vary based on your location. Once we have shipped we will send a confirmation e-mail with your tracking information.

What is your Return Policy?
We accept returns on defective merchandise within 15 days of receipt. Returns must be in original condition and include any labels etc with them. You are responsible for return shipping costs. Please contact us to arrange to make a return.